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Terms and Return Policy

We accept returns and exchanges for hardware

to make your online shopping experience as pleasant as possible.

    Terms and Conditions

    1. ORDER ACCEPTANCE POLICY Your receipt of any electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason.

    2. We accept Visa, MasterCard, American Express, Discover, Bank Wire Transfer, Money Orders, Cashier's Checks, Checks, and Purchase Orders (government agencies and other organizations at our discretion) as methods of payment.

    3. offers Drop-Ship from manufacturer if an item is out of stock in our warehouse, however, Drop-Ship may take up extra time in shipping, please call for details.

    4. There may be extra freight charge if an item has to be drop-shipped from manufacturer, we will notify the customer the change either by telephone or email prior to shipment.

    5. All prices are subject to change without notice.

    6. All logos and product pictures are trademarks of their respective names. All product pictures and descriptions are direct from the manufacturers.

    7. All items come with the factory original warranties which vary from item to item.

    8. No order can be canceled over the phone. Order cancellation request must be made in writing by emailing to: If an order is in the fulfillment stage, such order can not be canceled.

    9. Due to the complexity of the technological solutions, if you are not buying complete solutions including software from, does not and is unable to provide any technical advice on selecting the hardware including connection, compatibility, functionality, etc. for your existing systems. It is the sole responsibility of customer to choose the right products for your own needs.

    10. does not warrant the accuracy and completeness of the products, software or services at this Site. may make changes to the products and services at this Site, or to the products and prices described in them, at any time without notice. The products and services at this Site may be out of date, and makes no commitment to update the materials and services at this Site.

    11. Any purchases made from signifies your agreement with all of the above terms.


    Return Policy

    1. All returns are accepted with strictly following manufacturer's return policy. Here are the lists of manufacturer return policies:
    IT Manufacturer Return Policies
    POS Manufacturer Return Policies

    2. Suject to the above manufacturer return policy, all returns must be pre-approved. Please request a Return-Merchandise-Authorization (RMA) number by email to email address: stating the reason for return before returning any items. will not accept any returns without RMA number.

    3. All RETURNS can and must be made within 30 days and are subject to 20% restocking fee to cover shipping and handling fee except manufacturer certified defective items. Majority of the returns are due to incorrect connections and other basic issues, we would like to advise customers double check the items being selected prior to placing orders.

    4. All UNDELIVERABLE, REFUSAL or RETURNED WITHOUT RMA# orders are subject to 20% shipping and handling fee plus a penalty of $25.00.

    5. All returns are required to be shipped back to the designated warehouse which indicated in the email issuing RMA numbers. If a return is returned to our sales office or other location, such a packages will be refused.

    6. Item returned must not be opened (seal can NOT be broken), used or tampered. The returned item must be in its original packaging.

    7. Defective item may be returned for replacement only within 30 days. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.

    8. No returns or exchanges are accepted over above manufacturer specified time frame.

    9. Shipping cost for return is the sole responsibility of the buyer

    10. No returns are accepted on software and consumables (labels, ribbons, receipt papers and other consumables).

    11. Exchange for software will be accepted for defective merchandise only and will be replaced with identical product.

    After you have read and understood the above return policy and still would like to retrun the item or items, then please request a RMA# with the reason for the return at:

Complete Systems

1. Retail & Hospitality Solutions

In a Box solution: Retail & Hospitality

Starting at: $950.00

2. Vistor Management

Vistor Management

Starting at: $1,332.00

3. Inventory Managerment

Inventory Managerment

At: $1,963.40

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